For remote support, please run the "TeamViewer Quick Support" program (free) so that I may access your computer.
TeamViewer is a simple and small program which runs immediately without installation and does not require administrative rights
Here's how to install it:
1. Browse to http://www.teamviewer.com/en/download/index.aspx.
2. Click the icon for your operating system (Windows/Mac/etc)
3. Scroll down to "For the instant customer: TeamViewer Quick Support"
4. click the button "QuickSupport".
5. Start the program
6. Select the "Remote Control" tab (not "Meeting")
7. Email me your ID and Password